Symphony of Soul (“the Company”, “we”, or “us”) respects your privacy and is committed to protecting it as outlined in this Privacy Policy. This Privacy Policy governs your access to and use of symphony-of-soul.com, including any content, functionality, or services offered on or through symphony-of-soul.com (“the Website”).

1. Information We Collect

When you access the Website, the Company will learn certain information about you during your visit. We collect information in the following ways:

1.1 Information You Provide to Us

• When you submit your story through our Google Form, including your name and general location (which are optional).
• When you subscribe to our daily email.
• When you purchase our products 
• When you join our community
• When you communicate with us via email or contact forms.

1.2 Information We Collect Automatically

As you navigate through the Website, we may use automatic data collection technologies including Google Analytics to collect certain information about your equipment, browsing actions, and patterns. This generally includes:

• Information about your computer and internet connection, including your IP address, operating system, and browser type.
• Details of your visits to our Website, including traffic data, location data, logs, and other communication data.

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. We use the following types of cookies:

• Essential cookies: Necessary for the Website to function properly.
• Analytical/performance cookies: Allow us to recognize and count the number of visitors and see how visitors move around our Website.
• Functionality cookies: Used to recognize you when you return to our Website.
• Targeting cookies: Record your visit to our Website, the pages you have visited and the links you have followed.

We also use Facebook, Google, and Pinterest pixels for advertising and marketing purposes.

2. How We Use Your Information

We use the information we collect about you for the following purposes:

• To present our Website and its contents to you.
• To provide you with information, products, or services that you request from us.
• To fulfill any other purpose for which you provide it.
• To carry out our obligations and enforce our rights.
• To notify you about changes to our Website or any products or services we offer or provide through it.
• To improve our Website, products or services, marketing, or customer relationships.
• To allow you to participate in interactive features on our Website.
• For any other purpose with your consent.

3. Disclosure of Your Information

We do not sell, rent, lease, or otherwise transfer any information collected to third parties. We may disclose personal information that we collect or you provide as described in this privacy policy:

• To our subsidiaries and affiliates.
• To contractors, service providers, and other third parties we use to support our business.
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Company’s assets.
• To fulfill the purpose for which you provide it.
• For any other purpose disclosed by us when you provide the information.
• With your consent.

We may also disclose your personal information:

• To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
• To enforce or apply our terms of use and other agreements.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others.

4. Your Rights and Choices

You have the right to:

• Access, correct, or delete the personal information we have about you.
• Object to or restrict the processing of your personal information.
• Receive a copy of your personal information in a structured, machine-readable format.
• Withdraw your consent at any time, where we rely on your consent to process your personal information.

To exercise these rights, please contact us using the information provided in the “Contact Us” section.

5. Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. However, the transmission of information via the internet is not completely secure. We cannot guarantee the security of your personal information transmitted to our Website.

6. Children Under the Age of 13

Our Website is not intended for children under 13 years of age. No one under age 13 may provide any information to or on the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website or through any of its features. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information.

7. Changes to Our Privacy Policy

We may update our privacy policy from time to time. If we make material changes to how we treat our users’ personal information, we will notify you by email to the email address specified in your account and/or through a notice on the Website home page.

8. Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at:

Symphony of Soul

83 Ducie Street

Manchester

M1 2JQ

UK

Email: hello@symphony-of-soul.com

9. Additional Information for EU Residents

If you are a resident of the European Union, you have certain additional rights under the General Data Protection Regulation (GDPR). These include:

• The right to be informed about our collection and use of your personal data.
• The right of access to the personal data we hold about you.
• The right to rectification if any personal data we hold about you is inaccurate or incomplete.
• The right to be forgotten – i.e., the right to ask us to delete any personal data we hold about you.
• The right to restrict (i.e., prevent) the processing of your personal data.
• The right to data portability (obtaining a copy of your personal data to re-use with another service or organization).
• The right to object to us using your personal data for particular purposes.
• Rights with respect to automated decision making and profiling.

If you have any cause for complaint about our use of your personal data, please contact us using the details provided and we will do our best to solve the problem for you. If we are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.

This Privacy Policy was last updated on: June 2024.